FAQ

Product

What other flavours do you have?
你们还有哪些口味？

  • Our main products are Chicken Porridge, Seaweed Beef Porridge, Prawn Porridge and Fish Porridge. However, for Mummy’s Market, we have exclusive products such as Fish Macaroni, Chicken Collagen Ramen and Beef Pasta. We also have chicken and fish broth, falafels and beef bolognese gravy.
    我们的主要产品包括鸡肉粥、海带牛肉粥、鲜虾粥和鱼肉粥。
    另外，在 Mummy’s Market，我们也推出独家产品，如鱼肉通心粉、鸡骨胶原拉面和牛肉意面。
    我们也有鸡/鱼高汤、鹰嘴豆饼和牛肉博洛尼肉酱等产品。

  • We are constantly innovating new flavours and products so do check out our social media and website for updates. IG [@]littletotler
    我们持续研发新口味和新品，欢迎关注我们的社交媒体及官网获取最新资讯。IG [@]littletotler

Are these freshly prepared?
这些产品是新鲜制作的吗？

  • These products are fresh-frozen. Meaning freshly prepared then blast frozen. 
    些产品为“急速冷冻鲜制品”，即食物是新鲜制作后立即进行急速冷冻处理。
  • Blast freezing technology allows us to take the temperature down quickly to 0 °C or below, ensuring optimum safety and quality. This technology helps our products retain it's freshness and prolongs the shelf life.
    急速冷冻技术可在短时间内将食物温度降至 0°C 或更低，以确保最佳的食品安全与品质。此技术能有效锁住新鲜并延长保质期。
  • Frozen products do not necessarily mean that the product is "un-fresh". Ingredients used are real meat and vegetables with no preservatives and additives.
    冷冻产品并不代表食物不新鲜。我们使用真实食材（肉类与蔬菜），不添加防腐剂与人工添加物。
  • When employing our blast freezing technology, we are able to maintain the freshness in our products and to keep them locked in with a longer shelf life.
    通过急速冷冻技术，我们能最大程度地保持食物的新鲜度，同时延长产品的保存期限

How long do these last?
保存期限是多久？

  • These products last up to 12 months. Once thawed, do not refreeze. Once thawed, it is recommended to be consumed immediately.
    产品保存期限最长为 12 个月。解冻后请勿再次冷冻，并建议尽快食用。

Is it safe to microwave food in plastic containers?
使用塑料容器微波加热安全吗？

  • Our packaging is microwave-safe, hence you can microwave the container with no worries.
    我们的包装是可微波加热的，因此您可放心将容器直接放入微波炉加热。
  • Alternatively you can use a hot water bath, unpack the product in a bowl and steam it OR heat it up via a sauce-pan over low heat.
    您也可选择其他加热方式，例如隔水加热、将食物倒入碗中蒸煮，或以小火在平底锅中加热。

How much should I feed my child?
每次应喂多少给孩子？

  • Each portion is 150g. This is a recommended serving for an average toddler age 12 months.
    每份为 150 克，这是建议给约 12 个月大幼儿的参考分量。
  • However, every child is different depending on their age, activity level and more - hence, depending on your child’s preference, this could serve as a main dish along with other side dishes.
    但每位孩子的年龄、活动量与饮食习惯不同，您可根据孩子的食量调整。此分量可作为主餐，或搭配其他配菜一起食用。

Where are these products being produced?
这些产品是在哪里生产的

  • These products are being produced in Singapore. Our factory is located in Pandan Loop.
    产品在新加坡生产，我们的工厂位于 Pandan Loop。
  • It is a SFA and Halal certified facility
    工厂通过新加坡食品局（SFA）认证，并具备清真（Halal）认证。

Are they halal certified?

  • Yes we just got Halal Certified in October.
    是的，我们已于 10 月正式获得清真（Halal）认证。

Shipping & Delivery

Is there a minimum order for free delivery?
是否有最低消费额可享受免运费？

  • Delivery fee is flat at $8.00 islandwide.
    全岛统一运费为新币 $8.00。
  • Orders above $49.90 will be entitled to free delivery.
    单笔订单满 $49.90 可享受免运费。

How long is the shipping?
运输/配送需要多长时间？

  • We use a 3rd party logistics cold truck for delivery.
    我们使用第三方冷链物流进行配送。
  • Orders will be delivered between 3 to 7 days. 
    订单通常会在 3 至 7 天内送达。
  • Do expect a longer waiting time during sale or campaign periods as we cope with an influx of orders.
    在促销或活动期间，由于订单量较多，配送时间可能会延长，敬请见谅。
  • For express orders, please write in to us at hello@littletotler.com
    若有紧急配送需求，请电邮至 hello@littletotler.com 与我们联系。

Can we select a date & time for delivery?
可以选择送货日期和时间吗？

  • At the moment, we do not have this option to select a delivery date and time slot.
    目前暂不提供自选送货日期与时间段的服务。
  • However, we are working to improve this process and will provide more updates soon!
    我们正致力于优化相关流程，并将在推出后第一时间公布。
  • In the meantime, do ensure that someone is home to receive the delivery in the next 1-3 days once you have received the email stating that your order is on the way. 
    在收到订单配送通知电邮后，请确保接下来 1–3 天内有人在家接收包裹。

How do we reschedule a delivery?
如何更改送货时间？

  • Once you receive the email stating that your order is on the way, do drop us an email immediately to inform us if you will not be home in the next 1-3 days. 
    若您在收到配送通知电邮后，无法在接下来 1–3 天内收货，请尽快发送电邮通知我们。
  • We require at least 48 hours to get back to you, and any change in delivery dates are subject to availability.
    我们需要至少 48 小时处理您的请求，更改送货日期将视供应与安排情况而定。
  • Do note that we will respond to your requests between Mondays – Fridays, 9am – 5pm (excluding public holidays).
    我们将于周一至周五，上午 9 点至下午 5 点（公共假期除外）回复您的邮件。
  • We apologise in advance if we are unable to assist with your request.
    如无法协助处理您的要求，敬请见谅。

Redelivery charge
重新派送费用

  • In the event that no one is able to receive the delivery, we reserve the right to charge a redelivery fee of $8.
    若无人收货，我们保留收取新币 $8 再次派送费用的权利。
  • Dealing with temperature sensitive toddler food products requires us to dispose them if we are unable to deliver it on the same day.
    由于产品需保持低温保存，若无法当日送达，我们将必须弃置产品。
  • Hence, do ensure that someone will be home to receive the order.
    因此，请务必确保有人在家收货。

Corporate & Retail Orders

    Is there any bulk discounts or group buy deals?
    是否提供批量购买折扣或团购优惠？

    Do you sell this to retailers?
    是否有零售合作？

    • We are currently retailing online with RedMart and Shopee, and also offline in stores at selected Songfish Outlets
      目前我们的产品已在 RedMart 和 Shopee 上架销售，并于指定的 SongFish 门市有售。
    • For any potential partners, who are interested to carry our product, please contact hello@littletotler.com

      如有意合作或代理本产品，请联系 hello@littletotler.com。